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Danone

Customer Solutions Clerk (6 months)

Ubicación del puesto

Boucherville, Quebec, Canada

Publicada el hace 1 semana

Administración y finanzas

Descripción

As part of our Customer Solutions operations, we are seeking a Customer Service Clerk. This is a temporary assignment intended to ensure continuity of Customer Service operations as part of the temporary replacement of an incumbent employee. Reporting to the Manager, Customer Solutions – Operations, the incumbent will be responsible for ensuring the rigorous processing of customer orders, the follow-up of operational requests, and the resolution of customer service incidents through to invoicing.

Key Responsibilities

Manage the full customer order cycle, from receipt through invoicing, including entry, validation, confirmation, required adjustments, and follow-up of orders received through the different transmission methods used.
Verify that the information required to process orders is accurate and up to date in customer master files, and coordinate the necessary corrections with the relevant stakeholders.
Ensure that ordered products are delivered in accordance with customer expectations, service commitments, and company policies and procedures, from primary and secondary warehouses.
Provide after-sales customer service, respond to requests, clarify reported issues, and document incidents in the appropriate tracking tools.
Analyze operational issues, propose appropriate solutions, and ensure the necessary follow-ups with customers, the sales force, and internal teams.
Prepare and maintain various operational follow-ups, analyses, and reports related to sales, returns, orders, delivery discrepancies, blocks, and customer service issues.
Collaborate closely with Supply Chain teams, including Demand Planning, Logistics, Transportation, Finance, and Back Office, to ensure the smooth flow of the order cycle.
Participate in activities related to the depletion process, special orders, and operational priorities identified by the company.
Maintain files, procedures, and reference documents related to routes, customer lists, account specifications, and operational follow-ups.

College diploma in administration, supply chain, logistics, or any other relevant field.
Minimum of one year of relevant experience in customer service, order management, sales administration, or a supply chain environment.
Advanced bilingual skills in French and English, both spoken and written.
Proficiency in Excel and SAP is essential; knowledge of Word and PowerPoint is considered an asset.
Demonstrated ability to prioritize tasks, manage multiple requests simultaneously, and meet deadlines.
Ability to adapt to a constantly evolving environment and manage operational urgencies with rigor.
Strong analytical, problem-solving, and issue follow-up skills.
Autonomy, organizational skills, attention to detail, and rigor in task execution.
Diplomacy, courtesy, and a strong customer orientation.
Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

The salary for this position is $37.90/hour.

Danone Canada also offers a competitive short-term incentive bonus and a comprehensive benefits package, including group insurance, group retirement plans, wellbeing account, flexible time off, true hybrid work environment, paid parental leave, and other attractive options.

As part of our commitment to transparency in our hiring practices, we may use AI-enabled tools at certain stages of the recruitment process. However, all final hiring decisions are made by people.

This posting is for an existing vacancy.

What are you waiting for? Join our team and enjoy these exceptional benefits!

Danone Canada is a business unit of Danone and operates from headquarter offices in Boucherville, Quebec, and Toronto, Ontario. Danone Canada is the country’s largest consumer-facing B Corporation, demonstrating that the company meets the highest standards of social and environmental performance, accountability, and transparency. From year to year, Danone is recognized as one of Canada’s Top 100 Employers for its forward-thinking work environment and was awarded the Parity Certification Women in Governance for our commitment towards gender equality in the workplace. We have 500+ employees across Canada that are engaged and energized to deliver Danone’s mission: Bringing health through to food to as many people as possible, by working on strong brands such as Activia, Oikos, Danone, Silk, International Delight and many others. Come join our movement for a healthier world: One Planet. One Health BY YOU.

Danone Canada doesn’t just welcome what makes you unique, we value it. We’re proud to provide equal opportunities to all employees and applicants for employment without regard to cultural background, religion, disability, sex, sexual orientation, gender identity and expression or age. Faithful to our values of openness and humanism, all our employees share the commitment to engage one another with dignity and respect.

We promote diversity and encourage all people with the skills mentioned in this posting to apply for this position.

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Vacantes del campo

Customer Solutions Clerk (6 months)

Descripción

Customer Solutions Clerk (6 months)

Descripción