ADM
Customer Service Representative
Ubicación del puesto
Mississauga · Canada
Descripción
Position: Customer Service Representative
Location: Mississauga, Ontario
Position Type: Commercial
Salary: Full-Time, Non-Exempt
Pre-employment Requirement: Successful completion of pre-employment medical and reference check
About the Position
Mississauga Research – Commercial Division
This is a full time non-exempt position.
Duties and Responsibilities
Required Skills and Qualifications
Education or Work Experience
Location: Mississauga, Ontario
Position Type: Commercial
Salary: Full-Time, Non-Exempt
Pre-employment Requirement: Successful completion of pre-employment medical and reference check
About the Position
Mississauga Research – Commercial Division
This is a full time non-exempt position.
Duties and Responsibilities
- Position includes all aspects of Customer Service
- Act as liaison with mills and mill schedulers to ensure accuracy and timeliness of orders
- Receiving, pricing and entering orders
- Invoicing
- Position also involves resolving customer issues, last minute changes or any other issues which arise
- Timely and effective resolution of all accounts receivables is a key aspect
- Supporting sales people in all aspects of customer accounts and spot pricing
- Coordinates logistics with the shipping plant, trucking group or directly with the carriers
- Contract entry
- Scanning documents for shipments
- Collection of past due invoices and investigating charge back and short payments
- Researching and acquiring resolution of customer complaints
- Works closely with sales staff on account management
Required Skills and Qualifications
- Initiative
- Accuracy (Quality of Work)
- Results Orientation (Quantity of Work)
- Strong collaborator
- Learning Ability/Flexibility
- Attendance/Punctuality
- Basic proficiency in Word-Excel-Outlook.
- The candidate must be able to use a calculator and have basic mathematics skills.
- The candidate will have a confident and courteous manner and must be able to hear and speak clearly; read, comprehend, and communicate, orally and in writing in order to effectively communicate in person or by telephone.
Education or Work Experience
- The ideal candidate will have a HS Diploma or GED equivalent
- Experience in a sales environment