Filters

Location

Industry

Grain trading and agribusiness (1834)Inputs: seed, nutrition and crop protection (1609)Machinery, irrigation and equipment (1385)Food and beverage processing and packing (1340)Crop production and horticulture (216)Livestock, aquaculture and animal health (19)

See 1 more

Agricultural services (2)

Employment type

Full-time (2180)Seasonal (37)Part-time (28)

Work setting

On-site (11)Remote (5)Hybrid (1)

Only jobs with salary shown

6,405 jobs

Sort:Featured Most recent

Institutional & Specialty Sales Consultant - Stroke/Thrombosis - Buffalo, NYBayerBuffalo, New York, US
Salary: not published by the employer
Engineer in Training (Aurora, NC, US, 27806)NutrienAurora, NC, US, 27806
Salary: not published by the employer
VertriebsfachkraftCNH IndustrialAustin, TX, US
Salary: not published by the employer
Custom Applicator (Harmony, MN, US, 55939)NutrienHarmony, MN, US, 55939
Salary: not published by the employer
Specialista della Qualità di StabilimentoCNH IndustrialGrand Island, NE, US
Salary: not published by the employer
CDL A or B Delivery Driver Seasonal (Poseyville, IN, US, 47633)NutrienPoseyville, IN, US, 47633
Salary: not published by the employer
Mill Utility - Cheney, WAADMCheney, Washington
Salary: not published by the employer
Testingenieur 1CNH IndustrialOak Brook, IL, US
Salary: not published by the employer
Class A CDL Delivery Driver (Dansville, NY, US, 14437)NutrienDansville, NY, US, 14437
Salary: not published by the employer
Customer Service Representative (Melfort, SK, CA, S0E 1A0)NutrienMelfort, SK, CA, S0E 1A0
Salary: not published by the employer
John Deere Horicon Works - Industrial Pipefitter (Horicon, Wisconsin, US, 53032)John DeereHoricon, Wisconsin, US, 53032
Salary: not published by the employer
2026015 - Senior Software Engineer (Chicago, IL, US, 0)John DeereChicago, IL, US, 0
Salary: not published by the employer
Global Consolidated Customer Data & AI LeadBayerWhippany, New Jersey, US
Salary: not published by the employer
Training and Development SpecialistCNH IndustrialSaskatoon, SK, CA
Salary: not published by the employer
Seasonal Custom Applicator (Princeville, IL, US, 61559)NutrienPrinceville, IL, US, 61559
Salary: not published by the employer
Technician, Instrumentation & Electrical (Aurora, NC, US, 27806)NutrienAurora, NC, US, 27806
Salary: not published by the employer
Design Engineer 1CNH IndustrialFargo, ND, US
Salary: not published by the employer
Testingenieur ICNH IndustrialCalgary, AB, CA
Salary: not published by the employer
Test Engineer IICNH IndustrialNew Holland, PA, US
Salary: not published by the employer
SteuerspezialistCNH IndustrialWaterford, WI, US
Salary: not published by the employer

Back to the list

ADM

Customer Service Manager - Kennesaw, GA

Job location

Kennesaw, Georgia · United States

Job description

Customer Service Manager - Kennesaw, GA

JOB SUMMARY:
The Customer Service Manager role is a management-level position within the ADM Nutrition Customer Service organization, responsible for overseeing one or more Customer Service teams and daily Customer Service operations. This role reports to the North America Director of Customer Care.

As one of the world’s largest nutrition companies, ADM unlocks the power of nature to provide ingredients and solutions for foods, beverages and supplements for people all around the world. The Customer Service Manager position plays a critical part in this process by leading Customer Service and working closely with Sales, Supply Chain, Operations, Regulatory, and Quality teams to provide an industry leading customer experience.

This role is part of ADM Deerland Probiotics & Enzymes, headquartered in Kennesaw, GA. Deerland is a trusted global provider of probiotic and dietary supplements using probiotic, prebiotic, and enzyme technology.

PRIMARY RESPONSIBILITIES:
Team Management & Development:

Provide leadership, strategic development, and management oversight to the Customer Service team.
Serve as the primary escalation point for resolving issues, conflicts, and complaints.
Maintain effective training and development programs, set performance standards, and monitor goals.
Recruit and retain high potential individual contributors & future leaders.
Evaluate, promote, hire and terminate, discipline, provide personnel counseling, and advise on compensation.

Operations Management:

Oversee daily Customer Service operations to ensure timely order processing and fulfillment.
Monitor customer order volume and associated metrics, directing available resources as necessary.
Develop and lead process improvement initiatives.
Analyze report trends and patterns to gauge impact of company activity and customer relations.
Proactively identify and resolve order issues, track shipments, and expedite orders as needed.

Cross-Functional Collaboration and Business Support:

Provide support and guidance to other ADM businesses, locations, and teams.
Support initiatives to optimize order fulfillment, reduce excess inventory, and improve demand forecasting.
Provide trend feedback to the Supply Chain, Operations, Quality and Commercial teams for process improvement.
Partner with supporting departments on new procedures, tools, and system enhancements.
Facilitate learning and skill development through cross-training across departments and locations.

Customer Experience and Relationship Management:

Manage CSR customer assignments based on customer tiers, SLAs, and sales trends.
Define and track site-specific Customer Experience KPIs to drive continuous improvement.
Participate in customer meetings and in-person visits.
Collaborate with cross functional support teams to resolve product issues and customer complaints.
Analyze customer feedback, complaints, and trends to drive improvement across the organization.

BUSINESS SPECIFIC RESPONSIBILITIES

Supports Deerland’s Kennesaw, GA and Forsyth, MO locations and Protexin’s NOAM sales via Amazon.
Leads Customer Service process improvement initiatives specific to Deerland’s Wildly Important Goal (WIG) methodology and structure.
Oversee the Sample Fulfillment Program.

CRITICAL SKILLS AND COMPETENCIES:

Capability to lead by putting the needs of team members first, fostering their personal and professional growth while achieving organizational goals.
Positive attitude with a strong customer service orientation.
Establish and maintain positive relationships with customers and ADM colleagues.
Team-oriented with a willingness to collaborate in a fast-paced environment.
Ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, in order to expertly communicate in person, by telephone and in written form.
Expert problem-solving, critical thinking, and decision making abilities.
Time management skills and the ability to multi-task.
Strong computer skills, including information processing, communicating internally and externally via email, and using business systems such as Microsoft Office, Salesforce, and ERPs.
Willingness to learn, help others, and flexibility to adapt to change.
Willingness to work outside normal business hours, including weekends, depending upon business needs.
This position may require occasional travel. Travel will typically involve overnight stays and require the ability to manage a flexible schedule and adapt to varying travel conditions.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Minimum of a 4-year college degree (Bachelor’s Degree) supplemented with at least five (5) years of relevant work experience. Equivalent combinations of education and experience will be considered.
Position requires sitting for prolonged periods of time and operating a keyboard.

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:112675BR

Agriculture jobs

Customer Service Manager - Kennesaw, GA

Job description

Customer Service Manager - Kennesaw, GA

Job description