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ADM

Customer Service

Job location

Valencia · España

Apply at ADM

Job description

The candidate to cover the CS position will be responsible for the support of ADM’s microbiome business development activities and clients for F&B, dietary supplements as well as animal nutrition segment. The focus of this activities are on supporting new business and consolidated ones, but will also involve participation and cross collaboration with transversal departments. Daily contact with the clients to support with needs, enquires, orders, transport, customs clearance and technical information in coordination with CS department

As customer service:
Support business development activities
Work together in a daily basis with the client to provide a superior and customized service
Manage, control and tracking of samples
Daily technical support to customers in coordination with ADM’s microbiome R&D, QA and PD&A teams.
To introduce, update and control client leads and opportunities through Salesforce, if needed
To introduce quotes in CRM and transfer them to S4H based on pricing Rq provided by sales
To feed Business central, S4H, CRM and Salesforce systems
Support and optimize all CS activities

As order handling (depending on the country):
To enter the incoming orders into SAP/Business Central (BC)
To send order confirmation to customers
To liaise with Production Manager and Quality department for all the changes requested by customers.
To check labels and enter the required info into SAP
To add OTIF codes
To schedule loadings together with logistics department
To arrange the transport (by road, sea or air)
To be in contact with the forwarders or with our customs agent to arrange the customs clearance without delay
To issue all export documents
To issue the corresponding documents for the representative samples
To be in contact with banks for payment terms as Cash Against Documents and Letter of Credits
To send documents to be attested by the Chamber of Commerce and legalizing them if necessary by the corresponding Embassy
To issue invoices, credit and debit notes
To make a follow up of the deliveries
To enter Returned orders and the agreed credit notes
To solve unloading problems at delivery points
As additional tasks, to attend the visits of the Health Authorities to issue the Health Certificate as well as the inspections of third parties.

Job details

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